Question 1

How quickly can you fix my sensor issues?

Accepted Answer

In most cases, we can diagnose and repair sensor issues on the same day you call. Our certified technicians carry common sensor parts on their service vehicles, allowing for immediate repairs in about 90% of cases. If a special part is needed, we typically can return within 24-48 hours. Emergency sensor repairs are available 24/7 because a malfunctioning sensor can leave your home vulnerable.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensor problems typically stem from several common causes: misalignment from bumps or vibrations, dirt or debris blocking the sensor lens, damaged wiring from pests or weather exposure, power supply issues, or general wear after years of operation. Sun interference can also cause intermittent problems, especially during certain times of day. Our technicians will identify the root cause and provide a lasting solution, not just a temporary fix.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes! We understand that a new custom garage door is a significant investment in your home. We offer several financing options including 0% interest for 12 months on qualified purchases, flexible payment plans up to 60 months, and quick approval processes. We work with multiple lenders to ensure we can find an option that fits your budget. Contact us for a free quote and we'll discuss all available financing options.

Question 4

What's included in your 10-year warranty?

Accepted Answer

Our comprehensive 10-year warranty covers all labor and parts for installations performed by our certified technicians. This includes springs, cables, rollers, hinges, and opener components. The warranty is fully transferable if you sell your home, adding value to your property. We also offer extended manufacturer warranties on specific door brands and opener models.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, ideally before winter or summer extremes. Regular maintenance includes lubricating moving parts, checking spring tension, inspecting cables for wear, testing safety features, and adjusting track alignment. Annual service can extend your door's lifespan by 5-10 years and prevent costly emergency repairs.

Question 6

Do you service commercial properties?

Accepted Answer

Absolutely! We service commercial and industrial garage doors throughout the Henderson and Triangle area. Our commercial services include high-speed doors, loading dock equipment, fire-rated doors, and security gates. We understand that downtime costs money, so we offer priority commercial service with rapid response times.

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